U.S. Government Affairs

Operationalizing Trust: A Public Framework for Ethical Crisis Intelligence and Community-Centered Response 

07-09-2025 18:10

This project was born not out of theory alone, but out of the lived frustration, fatigue, and fire that emerge when practitioners are expected to lead during chaos with outdated tools, broken trust, and bureaucratic blind spots. As an emergency preparedness professional, a crisis management consultant, and a citizen, I have stood in the gap between institutional silence and community panic too many times to count.

This framework reflects the urgent need to reimagine how we define intelligence, not as a command-and-control asset, but as a human-centered function grounded in transparency, equity, and survivability. What you will read is a blueprint for reform and a call to operationalize trust as both a moral imperative and a strategic necessity.

To every professional who has sat in an EOC wondering why no one upstream understands the ground truth, or every neighbor who’s asked, "Why didn’t anyone tell us sooner?"—this work is for you.

– Misha R. McNabb, MA-EMEL, VT-EMD, NRP

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